OneRaw Support

Contact

For questions, bug reports, or feature requests, email support@oneraw.app. Include your iPhone model, iOS version, OneRaw version (Settings → About), and the steps that reproduce the issue. Include any error message you see. Please avoid sending private photos or sensitive information.

Requirements

OneRaw runs on iPhone with iOS 18 or later. It needs a camera that provides RAW sensor data, which iPhones that run iOS 18 generally do; on a device whose cameras don't, the app shows "No RAW camera".

Using OneRaw

Exposure: swipe up or down on the viewfinder to brighten or darken. Tap the EV value to reset it.

Recipes: tap the recipe name at the top right to see every look on the scene in front of you. The recipe can be changed again in the editor after each shot.

Quick shooting: the button next to the shutter saves each photo straight away with the current recipe, without opening the editor.

Night: in a dark scene with the phone held still or on a support, OneRaw automatically uses a longer exposure and shows a NIGHT tag. The moon button turns it on for every shot. Keep the phone still while HOLD STILL is shown.

Volume buttons: either volume button, or the Camera Control on iPhones that have one, takes a photo.

OneRaw Pro

RAW capture, night shots, exposure and four recipes (Standard, Natural, Film and Mono) are free. OneRaw Pro adds the other 12 recipes, highlights, shadows, warmth and grain, and saving the RAW (DNG) with each photo. Pro recipes and tools can be tried on any photo in the editor; only saving them needs Pro.

Plans: yearly, with a 7-day free trial for new subscribers; monthly; or Lifetime, paid once. Prices are shown in the app in your local currency.

Cancel: open iOS Settings → your name → Subscriptions → OneRaw Pro. Cancel at least 24 hours before the trial or the current period ends to avoid the next charge. Pro stays unlocked until the end of the period you paid for.

New iPhone or reinstalled the app: open Settings in OneRaw → OneRaw Pro → Restore Purchases, signed in with the same Apple Account. Family Sharing members get Pro too when the purchaser has Family Sharing on.

Refunds: purchases are handled by Apple; request a refund at reportaproblem.apple.com.

Camera does not open

Open iOS Settings → Apps → OneRaw and allow camera access. If access is restricted, check Screen Time or device management settings. OneRaw needs cameras that provide RAW sensor data; if your iPhone's cameras don't, the app shows "No RAW camera" and cannot take photos on that device.

Photos are not saving or showing up

Check OneRaw’s Photos access in iOS Settings and make sure your device has free storage. Saving requires permission to add photos. Reviewing library photos requires read access; limited access only exposes the items you allow. Full Photos access enables the app’s complete review and deletion features.

If a save fails, the photo returns to the editor so you can try again. If OneRaw is closed before a shot is saved, it reopens that shot the next time you open the app. Avoid deleting the app while a shot is still unsaved, because uninstalling removes these recovery files.

Turn off location tags

In the app’s settings, turn off “Save location in photos.” You can also revoke location permission in iOS Settings. This affects future captures. To remove location from an existing image, use Apple Photos’ location controls. Check location-sharing options before sharing images.

RAW, HEIF, and JPEG

Choose HEIF or JPEG in the app’s Settings. HEIF offers smaller files and 10-bit output; JPEG offers broad compatibility. Every photo is developed from the sensor’s RAW data on your iPhone.

To keep the RAW file too, turn on “Also save RAW (DNG)” in Settings. The untouched DNG is stored with the photo as one item in Photos, like RAW+JPEG from a dedicated camera, and can be edited later in Photos, Lightroom, or other RAW editors. It adds roughly 15–25 MB per photo. The recipe and your edits are in the HEIF or JPEG, not in the DNG. Deleting the photo removes both.

Privacy

Read the privacy policy for details about local photo processing, permissions, location metadata, Apple services, and support correspondence.